Help center

Enter the tracking number, order reference or invoice on /track. The public page, client portal and control tower share the same event history.

Check the label, the booking confirmation and the commercial invoice. Spaces and missing prefixes matter. If you only have a piece barcode, send that plus the shipper name to the desk — we will not guess a number on this page.

A quiet timeline usually means the freight is between facilities, on a sailing, or waiting on a broker. Use the last scan’s location and the next-action copy on the record. If the booked window has passed with no new scan, open a desk request with the tracking number.

Collected is the first custody scan. At hub is sort or build. Linehaul is air, ocean or road (and customs when it applies). Out for delivery is a named run. Delivered closes with proof when the service requires it. Attempted is a miss, not a new tracking number.

The number may be mistyped, not yet labelled, or belong to another carrier. This desk only resolves Flawwalls Global Logistics records. Re-enter the full identifier. Do not append extra words in the box.

Chargeable weight is the greater of actual kilograms and L × W × H ÷ 5,000. Transport is (base + kg × rate) × zone, plus the published fuel surcharge. The result is an estimate, not a contract.

When a signed-in account accepts a saved quote or the desk confirms the booking in writing. The public calculator never silently books freight.

Use /pickup. Ready time, address and piece count are required.

Before the first attempt, signed-in clients can leave instructions via the portal when the shipment is eligible. Public visitors send a delivery request. We do not promise neighbour delivery for signature-required or white-glove pieces.

Use /claims with the tracking number, photos and the commercial value. This records a request for the desk.

A signed-in operations workspace. The public page explains the product.

Write via /contact, or sign in so the inquiry sits on the same account as the shipment.